Privacy Policy

Your Privacy Matters

Irishhub is a free, community-powered resource for Irish citizenship and mortgage guidance. We are committed to protecting your privacy and ensuring you have control over your personal information. This policy explains how we collect, use, and protect your data.

Information We Collect

No registration is required to use Irishhub. You can freely use all our AI chat assistants (citizenship, mortgage, and driving licence guidance) without creating an account. We only store personal information if you voluntarily choose to register.

If you use Irishhub without registering:

• Chat Messages: Your conversations with our AI assistants are processed in real time but are not permanently stored or linked to your identity
• Usage Data: Basic, anonymised analytics (pages visited, features used) to help us improve the service

If you choose to create an account:

• Account Information: Name, email address, and optionally phone number and country of residence
• Profile Data: Birth country, family citizenship status, residence history, and income information (for mortgage guidance) that you voluntarily provide
• Conversation History: Your chats with our AI assistants are saved to your account so you can continue conversations

You can delete your account and all associated data at any time using the deletion tool at the bottom of this page.

How We Use Your Information

• Personalised Guidance: To provide relevant citizenship, mortgage, and driving licence advice based on your situation
• Service Improvement: To enhance our AI responses and overall user experience
• Communication: To send service updates and community news (with your consent)
• Analytics: To understand how people use Irishhub so we can make it better
• Legal Compliance: To meet our legal obligations under Irish and EU law

AI Chat & Third-Party Processing

Our AI chat is powered by Anthropic's Claude API. When you send a message, your question is sent to Anthropic's servers for processing. We do not send your personal account details (name, email) to Anthropic — only the chat message and relevant context from our knowledge base. Please review Anthropic's privacy policy for details on how they handle data.

Email Marketing & Communication Preferences

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (HTTPS) and at rest
• Access Controls: Strict limits on who can access your data
• Password Security: Passwords are hashed using bcrypt and never stored in plain text
• Rate Limiting: Protection against brute-force attacks and abuse

Your Rights

Under GDPR and Irish data protection law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data
• Unsubscribe: Opt out of marketing communications at any time

Data Retention

• Active Accounts: We retain your data while your account is active
• Inactive Accounts: Data is deleted after 2 years of inactivity
• Conversation History: Retained for 1 year to provide continuity and improve AI responses
• Analytics Data: Aggregated, anonymised analytics may be retained indefinitely

Data Sharing

We never sell your personal data. We only share information with:

• Anthropic (AI Provider): Chat messages are processed by Anthropic's Claude API to generate responses
• Hosting Provider: Our infrastructure provider stores your data securely
• Analytics: We use Google Analytics for anonymised usage statistics
• Legal Requirements: When required by law or to protect our rights

Cookies & Analytics

We use essential cookies for session management and optional analytics cookies (Google Analytics) to understand how people use Irishhub. You can control cookie preferences in your browser settings.

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

Complete Data Deletion

Contact Us

Questions about your privacy or this policy? Contact us:

• Email: support@novaai-labs.com

Changes to This Policy

We will notify you of any significant changes to this privacy policy via email or through our service. The current version is always available on this page.